First online airsoft shop in Slovakia

50 000 goods in stock

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Terms and Conditions

1. GENERAL CONDITIONS
1.1 The seller is Helena Žitňanová-CATUS Slovakia, Zolenská cesta 46/B, 974 05 Banská Bystrica, ID: 40091911, VAT ID: SK1020059282, tel. 048/4131524, e-mail: obchod@catus.sk (hereinafter referred to as the seller).
1.2 The buyer is any natural or legal person who contacts the seller in any way with the intention of purchasing the goods offered by the seller.
1.3 Any natural or legal person who contacts the seller in any way with the request that the seller procure goods that are not included in the offer with the intention of purchasing these goods is also a buyer.
1.4 By using the website of the seller's online store and confirming the order, the buyer agrees to these Terms and Conditions.
1.5 The seller reserves the right to change these Terms and Conditions.
1.6 These Terms and Conditions are valid until new Terms and Conditions are issued.
1.7 All Airsoft weapons are category D weapons according to Act 190/2003 Coll. on firearms and ammunition and on the amendment of certain laws and their sale is allowed only to persons over 18 years of age.

2. ORDERING
2.1 The buyer can order goods only through the shopping cart on the seller's website. Another method of ordering may not be accepted by the seller or may cause non-delivery of the goods.
2.2 By sending the order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.
2.3 The seller will confirm the sent order within 48 hours during working days by sending an e-mail about the processing of his order, in selected cases by phone. All confirmed orders are binding!
2.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.
2.5 Cancellation of the order is possible by the buyer within 24 hours of ordering the goods without giving a reason. The buyer can cancel the order in the Customer section on the seller's website, by phone or by e-mail. After verifying that the order cancellation conditions have been met, the seller will confirm the cancellation of the order to the buyer by e-mail or by phone. In the event that the amount for the ordered goods has already been paid, the seller will send the money back to the buyer's bank account, or deliver it in another way that they agree on.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In such a case, the buyer will immediately return the amount paid in full, or offer replacement goods or another solution, if the buyer agrees. The seller has the right to cancel the order also if he cannot contact the buyer (incorrect or missing contact information, unavailability, ...).
2.7 The Seller reserves the right to cancel the order (withdraw from the contract) or part of it without further notification if:
a) the goods are not produced or ceased to be produced
b) the price of the goods was faulty
c) the goods to the seller did not deliver the manufacturer or supplie
2.8 Data published in the description of the goods are indicative only and subject to change.

3. PRICES
3.1 The seller is a VAT payer.
3.2 The price for transporting the goods is added to the basic price of the order, depending on the delivery method the buyer chooses. The price is derived from the total weight of the ordered goods and the current rate can be seen directly in the order (for each method of transport). Packaging is included in the shipping price.
3.3 The seller reserves the right to change prices without prior notice. The prices of all goods may differ from the prices in stores. The goods listed on this page do not serve as an offer of goods in stores.
3.4 The price indicated for the goods is valid only at the time of displaying the price to the buyer and when ordering the goods. The price of the goods in the order does not change if the price of the goods decreases or increases in the future.

4. PAYMENTS
4.1 The buyer can pay for the goods by cash on delivery or by transfer to the seller's account on the basis of a proforma (advance) invoice. Based on the sent order, the seller issues a proforma (advance) invoice, which he sends together with the order confirmation by e-mail. This payment can be made by the buyer as follows:
a) a transfer order from his account,
b) by direct deposit in cash to the seller's account.
4.2 Payment for buyers from Slovakia is only possible in EUR. Buyers from the Czech Republic pay for the COD shipment in CZK only.
4.3 The seller sends the tax document (invoice) to the buyer together with the goods.
4.4 The seller reserves the right to change the type of payment, from cash on delivery to bank transfer, if the customer has not received the goods in previous periods or canceled the order after it was sent. The seller is obliged to inform the customer about this by e-mail. The customer has the right to cancel the order free of charge after such a change.

5. DELIVERY TERMS
5.1 In most cases, the delivery time for the goods offered by the seller is within 48 hours or within 14 days from the confirmation of the order (according to the selected type of goods and the information about the delivery time specified with it), the maximum delivery time is 30 days or, upon agreement with the buyer, it can be Extend. The seller will inform the buyer about the delivery time and date of delivery when confirming the order by phone. If the buyer is not satisfied with the announced extended delivery period, he has the option to cancel the order in accordance with point 2.5 of these Terms and Conditions.
5.2 The goods will be shipped immediately after confirmation of the order and after all conditions for removal have been met.

6. DELIVERY OD GOODS
6.1 The seller ensures the transport of the goods in the way that the buyer chooses from the options offered in the order:
a) by courier service, the price of transport is €4.80 including VAT,
b) by Slovak post with delivery to the post office. (Notification of delivery to the relevant post office according to the entered address and the possibility of picking up the goods will be notified by the post office to the buyer via an SMS message or by sending an e-mail message.) The shipping price is €4.90 including VAT,
c) for delivery to a country other than the Slovak Republic , the goods are delivered only by courier service. The price of transport to the Czech Republic is €6.50 including VAT,
d) personal collection - free of charge.
6.2 Personal collection is possible only at the seller's headquarters at the address Zvolenská cesta no. 46 - Areál 17, 974 05 Banská Bystrica. The buyer will be informed by e-mail that the goods are ready for collection. The goods are ready for collection within the delivery period specified in point 5.1.
6.3 The place of collection is determined based on the buyer's order. The delivery of the goods to the specified place is considered to be the fulfillment of the delivery.
6.4 The goods are adequately packed and secured. When receiving the goods, the buyer is obliged to check the integrity of the shipment and at the same time to check the contents of the shipment, and if he discovers that the contents of the shipment are different or the shipment arrived incomplete, the buyer is obligated to contact the seller as soon as possible, but no later than within 2 working days of receiving the shipment.
6.5 Together with the goods, the seller supplies the buyer with an invoice (tax document), a delivery note. The seller will also deliver an operating manual and a warranty card together with the goods if the nature of the goods requires it. 6.6 The seller is responsible for the goods until they are taken over by the buyer. The goods are considered to be taken over by the buyer from the moment he confirms the acceptance of the goods in writing.
6.7 The seller is not responsible for late delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the shipment caused by the carrier. Such cases are resolved by the seller by delivering new goods to the buyer after payment of all damages to the carrier.
6.8 The seller reserves the right to change the delivery of the goods by Slovak Post to a courier service only if the shipment weighs more than 10 kg or its dimensions do not meet the transport conditions of Slovak Post. The seller may not change the price for the method of transport chosen by the buyer.

7. WITHDRAWAL FROM A COMPLETED ORDER
7.1 In accordance with the law, the buyer is entitled to withdraw from the completed order without giving a reason (according to the law "from the purchase contract", if the buyer has already taken over the goods) within 14 days from the day of taking over the goods.
7.2 Clause 7.1 of these Terms and Conditions applies only to the buyer who ordered the goods as a private person (natural person, non-entrepreneur) and the goods were delivered to him by courier or post.
7.3 The goods to be returned must be:
a) undamaged, unused,
b) complete (including accessories, documentation, ...),
c) including the original of the packaging, if possible undamaged, except in the case of product packaging that cannot be opened without breaking the integrity of the packaging,
d) including the attached proof of purchase.
7.4 You have the right to withdraw from this contract without giving a reason within 14 days. The period for withdrawing from the contract expires after 14 days from the day when you or a third party designated by you, with the exception of the carrier, take delivery of the goods.
When exercising the right to withdraw from the contract, inform us of your decision to withdraw from this contract by a clear statement (for example, by letter sent by post, fax or e-mail) to the address Helena Žitňanová – CATUS Slovakia, Zvolenská cesta č. 46 - Areál 17, 974 05 Banská Bystrica, e-mail: obchod@catus.sk. For this purpose, you can use the sample form for withdrawing from the contract, which we handed over or sent to you. The shipment must be sent without cash on delivery as a package to the address Helena Žitňanová - CATUS Slovakia, Zvolenská cesta no. 46, 974 05 Banská Bystrica (we do not accept parcels by post).
The withdrawal period is preserved if you send a notice of exercise of the right to withdraw from the contract before the withdrawal period expires.

You can download the form for withdrawal from the contract at the following link: https://www.catus.sk/www/upload/formular_na_odstupenie.pdf

7.5 Consequences of withdrawal from the contract After withdrawing from the contract, we will return all payments that you made in connection with the conclusion of the contract, especially the purchase price, including the costs of delivering the goods to you. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest standard delivery method we offer. Payments will be returned to you without undue delay, at the latest within 14 days from the day we receive your notice of withdrawal from this contract. Ther payment will be made in the same way that you used for your payment, if you did not expressly agree to a different payment method, without charging any additional fees. Payment for the purchased goods will be paid to you only after the returned goods have been delivered back to our address or upon presentation of a document proving the return of the goods, whichever occurs first. Send the goods back to us or bring them to our address no later than 14 days from the day of exercising the right to withdraw from the contract. The period is considered to be preserved if you send the goods back before the 14-day period has expired.

You bear the direct costs of returning the goods.

7.6 In case of non-fulfillment of any of the conditions according to points 7.1 to 7.4 of these Terms and Conditions, the seller will not accept withdrawal from the completed order and the goods will be returned at the buyer's expense.
7.7 The buyer is only responsible for the reduction in the value of the goods, which arose as a result of such handling of the goods, which is beyond the scope of the handling necessary to determine the properties and functionality of the goods, similar to that in a brick-and-mortar store.

8. WARRANTIES AND CLAIMS
8.1 The processing of complaints is governed by the warranty conditions of specific goods, the Civil Code and relevant regulations.
8.2 The warranty period for all goods offered in the seller's online store is 24 months. When purchasing goods, the buyer receives a confirmed warranty card.
8.3 A weapon that is marked as "decorative, abbreviated dec." it is fully functional at the time of sale, but its internal and external parts and accessory parts are not of normal quality and this may cause the weapon and accessories to malfunction or the weapon and accessories to malfunction. For this reason, the weapon is sold at a lower price. According to §619 paragraph 1 of Act 40/1964 Coll. the seller is not responsible for a defect for which the weapon and its accessories are sold at a lower price. We recommend using the weapon for decorative purposes.
8.4 Claims for mechanical damage to the goods, which were not apparent when the shipment was received, must be applied by the buyer immediately after their discovery - immediately after the first use of the product. Later complaints of this kind can no longer be accepted.
8.5 The warranty does not cover normal wear and tear of the thing (or its parts) caused by use.
8.6 The buyer is obliged to deliver the claimed goods to the claim complete, including all the accessories that the package contains, clean, mechanically undamaged, in the original packaging, including manuals, a copy of the invoice, the delivery note and the original warranty card. The buyer is obliged to send a description of the defect together with the goods.
8.7 The buyer sends the goods for complaint without cash on delivery and with delivery to the seller's address: Zvolenská cesta no. 46 - Areál 17, 974 05 Banská Bystrica, otherwise the shipment will not be accepted.
8.8 Authorized warranty repair is free of charge. In the event of an unauthorized complaint, the buyer is obliged to pay all costs arising from the resolution of this complaint.
8.9 When applying for a claim on airsoft weapons, it is also necessary to document the warranty certificate that is supplied with the sale.

9. PROTECTION OF PERSONAL DATA
Protection of customers' personal data: A condition for processing your order or question is the recording of your personal data. The provision of personal data is optional, voluntary, but in the event of not providing it, it will not be possible to satisfy your requirements and allow you to shop in our online store.

Purpose of processing personal data: The operator processes personal data exclusively for the purposes of providing them to the relevant department of the Slovak Police Force based on a special regulation and possibly for the purpose of making them available or providing them to other public administration bodies, if such an obligation is imposed on the operator by a generally binding legal regulation.

Recipients of personal data: The Slovak Police Force or other public administration bodies, if the obligation of the operator to make the processed personal data available to the given body is stipulated by a generally binding legal regulation.

Helena Žitňanová - CATUS Slovakia, respecting the privacy of persons, undertakes to collect only those personal identification data (information that enables or facilitates the identification of any person, e.g. name, residence, e-mail, as well as information about the person that proves the legal entitlement of this person, to purchase products from our company subject to a special procedure), which you voluntarily provide to us and which we absolutely need in order to provide the best possible services.

Whether you report this information to us is up to you. Personal data that is part of the order and was communicated to us during customer registration is considered confidential by our company and is protected against misuse. If it is necessary to submit additional documents to enable the purchase, all the data on these documents will be treated in the manner specified in these terms and conditions.

By sending a binding order or question, the buyer grants our company time-limited consent to the processing of personal data. Our company records and processes the personal data provided by you for the purpose of business, services and verification of the buyer's age.

If you provide your personal data for the purpose of obtaining products (prominently marked in our offer) by a minor or juvenile, even if such products can only be purchased and used by persons older than 18 years, you assume legal responsibility for violating generally binding legal regulations.

Helena Žitňanová - CATUS Slovakia undertakes not to provide, sell or rent information about personal data obtained through our website and online store to third parties.

Helena Žitňanová - CATUS Slovakia is forced to disclose a necessary part of your personal data to transport companies that ensure the transport of our products to you based on your binding order. These companies are responsible for the protection of your personal data in accordance with the applicable legal order of the Slovak Republic.
Provision of personal data is voluntary and optional. Helena Žitňanová - CATUS Slovakia will receive, use, store and dispose of your personal data in accordance with the relevant internal normative legal acts of the company, especially in accordance with Act No. 428/2002 Coll. on the protection of personal data. According to the provisions of § 20, par. 3 of the Personal Data Protection Act, you are entitled (and) to object in writing at any time to further processing, or the use of your personal data, even in the case of postal, fax, electronic or telephone communication. If you provide us with your personal data, at any time you will have the opportunity to change this data, or to remove them on the condition that you notify us by phone, fax or e-mail.

10. FINAL INFORMATION
10.1 Supervision over the provision of services is carried out by the District Directorate of PZ, Okružná 19, Banská Bystrica and the Slovak Trade Inspection, postal folder 29, Privozská 32, 827 99 Bratislava.
10.2 Possible disputes between the seller and the buyer can be resolved through the system of alternative dispute resolution, and only after the buyer has contacted the seller with a request for correction and the seller has responded negatively to his request to correct the violation of his consumer rights, or has not responded to his request for more than 30 days . The consumer can contact the subject of the alternative dispute resolution system, which is, for example, the Slovak Trade Inspection, postal folder 29, Prievozská 32, 827 99 Bratislava ars@soi.sk, or resolve the dispute through the dedicated platform, which can be found at http: //ec.europa .eu/consumers/odr/
10.3 All information given as a description of the goods or an extended description of the goods is information taken from the manufacturer or importer of the goods to the European Union. This information may differ from the actual description of the goods. The seller bears no responsibility for any differences between the description or extended description of the goods given on these pages and reality.
10.4 These General Terms and Conditions are valid and effective as of February 1, 2016 and supersede the previous terms of the GTC. The seller reserves the right to change the General Terms and Conditions without prior notice.

In Banská Bystrica on February 1, 2022